How Call Center Scams Actually Work | How Crime Works | Insider 1

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their networks. He then conveys this information to law enforcement.

Call center scams manipulate victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies like Amazon and Microsoft or government agencies like the IRS.

Browning speaks to Business Insider about the structure of scam call centers’ offices, recruitment and payroll. He also discusses covers money laundering, the role of police and law enforcement, and solutions for data security.

Find his YouTube channel here:
https://www.youtube.com/@JimBrowning

Anyone who has fallen victim to an online scam can report it to the Federal Trade Commission https://reportfraud.ftc.gov/

00:00 – Intro
00:32 – The Bait
02:40 – Fake Offices
03:59 – The Hierarchy
06:18 – The Money
08:34 – Finding Victims
10:01 – The Disguise
11:23 – Scammer Language
12:11 – Hacking CCTV
14:35 – The Arrests
16:19 – The Recruitment
18:10 – The Signs
20:04 – The Backstory
21:54 – Credits

MORE HOW CRIME WORKS VIDEOS:
How 8 Crimes Actually Work (From Money Laundering To Prison Gangs)

How Burglary Gangs Actually Work

How Counterfeit Money Actually Works

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#scamcalls #howcrimeworks #insider

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How Call Center Scams Actually Work | How Crime Works | Insider

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4 Comments

  1. One of the last ones in Ireland was the EFlow toll motorway charge for the toll booth SMS stating that you have unpaid toll charges and a fine has been issued and will need to be paid via a website address

  2. The country whose call center scams originate from need to be fined in the amount lost by the citizens on a yearly basis, so that money can be rerouted back to the victims. This fine shoudl also include the overhead costs it takes to employ the people tracking the scams and collecting the fines from the offending county. Bet we would see alot less indian call centers at that point.

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